Incident: Deep Linking Tool (DLT) Login flow
· 8 min read
On 11/25 Patricia Lochary found issues on launching DLT and requested Integrations dev team to look into it (related ticket: INT-2173). After some initial research on 11/26, dev team found clues about Login Web / Testmaker API Gateway having issues in Token generation/validation and requested assistance from team lead (Ankur) to review it. He suggested restarting pods as we did in other opportunities. During that initial check we were notified that at least one instructor reported that he was not able to login into DLT. While we later determined that the login/auth flow were affected, we received no indication that any other service or product was affected, which is why this incident focuses on the DLT Login flow.