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Communication

Tools​

Norton employees primarily use MS Teams for meetings and chat.

TIP: When chatting with colleagues, @-mentioning them is a best practice to ensure that they are notified. If you want to mention all members of a Team, "@Team" will notify everyone.

Scheduling meetings​

Most Nortonians maintain their schedule via MS Outlook's calendar, so it's common for colleagues to use the Scheduling Assistant to help them identify open blocks on our schedules to book meetings. To avoid double-booking or extensive back-and-forth, please keep Outlook calendars up-to-date.

TIP: Focus time is important. One strategy that many Nortonians use is to put time on their calendar for focused work that can't be interrupted.

When scheduling a meeting, Outlook defaults to 30 minutes. To reduce back-to-back meetings, late arrivals, and account for time for people to transition between other meetings and tasks, a good practice is to schedule meetings for 25 minutes, 45 minutes, or 55 minutes.

When scheduling a meeting, add a clear agenda to set expectations for everyone attending the meeting and to ensure required attendees know how they'll be expected to participate.

When responding to a meeting invitation, use the Outlook functions to communicate with the meeting owner. If you are a required attendee and cannot make the meeting time, utilize the "propose a new time" option. Use the respond function to send an email message to the meeting organizer if you need more information or if you are unsure if you are required.

JIRA​

The primary tool Norton uses for project management, tracking work, and planning releases is JIRA. Looking for a particular JIRA project? Please consult the project manager for that team to get access.

Email Distribution Lists​

Have an announcement or memo that you want to be sure that everyone in the group sees? Email distribution lists are the best option. Norton maintains many lists. Here are the ones for the digital product team:

Sharepoint​

All of Norton uses Sharepoint to manage content and facilitate collaboration. Because it's available to all Nortonians, Sharepoint is the official source of truth for all documents and materials that we expect everyone to use or have access to see.

TIP: Need help with Sharepoint? PollyTech has some useful resources.

Slack​

While Norton's official tool for chat and meetings is MS Teams, a few groups at Norton still rely on Slack (primarily the college media specialists and the engineering team). They use a free version of Slack, so messages are not retained. Not everyone uses Slack or has access to channels, so if you're trying to reach a Nortonian via chat, please confirm that they're actually active in the tool before messaging them; otherwise, your note might go unseen.

TIP: It's best not to assume that a colleague is on Slack. If in doubt, ask them or default to Teams.

Notion​

The engineering team uses Notion as an internal working space for notes and other ephemeral resources. It is not a source of truth.

GitLab​

GitLab is where we store and manage code. Please review the engineering section on GitLab for more details about it.