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Service Desk

The Service Desk team is responsible for the following:

  • Providing 24x7 support to our customers
  • Processing the help requests received from support.wwnorton.com/request
  • Providing Live Chat to our customers
  • Processing inquires sent to privacy@wwnorton.com
  • Processing inquires sent to accessibility@wwnorton.com
  • Website feedback inquires.
  • Final testing of DLPs before going live
  • Generating Demo data SSIDs and grades
  • Processing accessibility requests from Access Text Network
  • Processing corrections submissions from customers
  • Staffing the Signature Service hotline.
  • Supporting the Customer Service team as needed
  • Monitoring the duplicate purchase report and responding when necessary

The Service Desk team works closely with the other support groups to develop and maintain product support documentation. The team's goal is to ensure support cases are handled in an efficient manner, providing a positive experience for our customers.